{"id":1062,"date":"2022-05-06T09:01:14","date_gmt":"2022-05-06T09:01:14","guid":{"rendered":"https:\/\/paperbell.com\/support\/?post_type=ht_kb&#038;p=1062"},"modified":"2026-05-26T21:08:40","modified_gmt":"2026-05-26T21:08:40","slug":"how-to-message-a-client-through-paperbell","status":"publish","type":"ht_kb","link":"https:\/\/paperbell.com\/support\/knowledge-base\/how-to-message-a-client-through-paperbell\/","title":{"rendered":"Message Your Clients"},"content":{"rendered":"\n<p>Here\u2019s how to send an individual email to one particular client:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your <a href=\"https:\/\/app.paperbell.com\/provider\/clients\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Clients page<\/strong><\/a><\/li>\n\n\n\n<li>Use the search bar to search for the client you want to message, or leave it empty to message all clients<\/li>\n\n\n\n<li>Click the \u201csend email\u201d button at the top of the page, and double check the recipient list<\/li>\n\n\n\n<li>Compose your email and hit send. The email will come from the address you have registered with Paperbell, and any replies will go directly to your inbox, not Paperbell<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"353\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-1024x353.png\" alt=\"\" class=\"wp-image-3764\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-1024x353.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-300x103.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-768x265.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-50x17.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-1536x529.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-2048x705.png 2048w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-60x21.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/filter-for-client-send-email-100x34.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You can also go to your client&#8217;s profile in Paperbell, and click the <strong>Send email<\/strong> button to message them directly:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-1024x429.png\" alt=\"\" class=\"wp-image-3761\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-1024x429.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-300x126.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-768x322.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-50x21.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-1536x644.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-2048x858.png 2048w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-60x25.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2022\/05\/send-direct-email-to-client-100x42.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">If you want to email <strong>all<\/strong> of your clients at once (or all the clients who purchased a particular package), <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-i-email-everyone-who-has-signed-up-for-a-package\/\">you can do that<\/a>!<\/p>\n\n\n\n<p>If you\u2019re looking to set up automated messaging that goes out to multiple clients, have a look at our <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/all-about-automated-emails\/\">automated emails<\/a> feature.<\/p>\n\n\n\n<p>In the <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/clients\/#email-logs\" target=\"_blank\" rel=\"noreferrer noopener\">Message Logs<\/a> for a client, you can see a history of all the messages sent to your client from Paperbell.<\/p>\n\n\n\n<p>(Remember, your calendar invites won\u2019t be listed here, as they are sent directly from your calendar provider.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Send an Attachment \/ Share a File<\/h3>\n\n\n\n<p>If you\u2019d like to share a resource with just one client, go to the <strong>Private Content <\/strong>tab of their client profile. This allows you to upload a document that will appear in their <a href=\"https:\/\/PaperbellClient.com\/\">Client portal<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why can&#8217;t I send a direct email to my client?<\/h3>\n\n\n\n<p>If you haven&#8217;t yet subscribed to Paperbell, you&#8217;ll be limited in the direct emails and surveys you can send. If you need more, head to your <a href=\"https:\/\/app.paperbell.com\/provider\/plan%C2%A0\">plan page<\/a> to subscribe! <\/p>\n\n\n\n<p>k<em>eywords: message, email, direct messaging, e-mail<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here\u2019s how to send an individual email to one particular client: You can also go to your client&#8217;s profile in Paperbell, and click the Send email button to message them directly: If you want to email all of your clients at once (or all the clients who purchased a particular&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"message clients","_yoast_wpseo_title":"How to message clients in Paperbell","_yoast_wpseo_metadesc":"Need to message clients in Paperbell? 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