{"id":255,"date":"2020-10-23T13:33:57","date_gmt":"2020-10-23T13:33:57","guid":{"rendered":"https:\/\/paperbell.com\/support\/?post_type=ht_kb&p=255"},"modified":"2026-01-22T15:12:38","modified_gmt":"2026-01-22T15:12:38","slug":"how-does-paperbell-handle-no-shows","status":"publish","type":"ht_kb","link":"https:\/\/paperbell.com\/support\/knowledge-base\/how-does-paperbell-handle-no-shows\/","title":{"rendered":"How does Paperbell handle no-shows?"},"content":{"rendered":"

How does Paperbell handle no-shows? Here’s what happens when a client misses a session.<\/p>\n

My client didn’t show up, will Paperbell give them another session to make up for it?<\/h2>\n

No, if a client is a no-show they have used up their session and the system won’t automatically grant them another.<\/p>\n

I want to give my client another appointment to make up for the one they missed, how do I do this?<\/h2>\n

1. Click on your client’s name in the client section
2. Click on the Packages tab
3. Click on the package name that your client missed a session for
4. Click “Modify” at the top of the screen to change the number of appointments. Note: this field shows the total number, so if your client’s package included 4 sessions and they missed one, you’ll need to change this number to 5 to make 5 total sessions (include the one missed one).<\/p>\n

My client was a no-show, do I need to do anything in Paperbell to reflect this?<\/h2>\n

No, not unless you want to grant them an additional appointment to make up for it. If you like you can leave a note about it in your client’s note section (these are private and not shared with your client).<\/p>\n

My client told me last-minute that they won’t be able to make the appointment, what should I do?<\/h2>\n

Your client might reach out to you to cancel because they’ve missed Paperbell’s window to modify the appointment. How to proceed from here is really up to you.<\/p>\n

If you’d like to let them change the appointment, you can cancel it yourself in Paperbell by clicking on it in your upcoming appointments lis<\/a>t. This will automatically grant them a new appointment to schedule again when they like.<\/p>\n

Alternatively, you can just tell them that they’re too late to cancel. Paperbell will automatically “use up” the appointment that they’ve missed and will not grant them another one.<\/p>\n

Does Paperbell “know” when a client is a no-show?<\/h2>\n

No, Paperbell does not have a way to automatically recognize whether or not a client showed up for a call.<\/p>\n

Learn more about your reschedule policy settings<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

How does Paperbell handle no-shows? Here’s what happens when a client misses a session. My client didn’t show up, will Paperbell give them another session to make up for it? No, if a client is a no-show they have used up their session and the system won’t automatically grant them…<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"no-shows","_yoast_wpseo_title":"How does Paperbell handle no-shows?","_yoast_wpseo_metadesc":"What happens with client no-shows? Here's how Paperbell handles missed sessions and what options you have for dealing with them.","footnotes":""},"ht-kb-category":[26],"ht-kb-tag":[],"class_list":["post-255","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-faqs"],"yoast_head":"\nHow does Paperbell handle no-shows?<\/title>\n<meta name=\"description\" content=\"What happens with client no-shows? 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