{"id":417,"date":"2021-01-05T11:21:39","date_gmt":"2021-01-05T11:21:39","guid":{"rendered":"https:\/\/paperbell.com\/support\/?post_type=ht_kb&#038;p=417"},"modified":"2026-01-26T12:32:52","modified_gmt":"2026-01-26T12:32:52","slug":"group-coaching","status":"publish","type":"ht_kb","link":"https:\/\/paperbell.com\/support\/knowledge-base\/group-coaching\/","title":{"rendered":"Group Coaching Sessions"},"content":{"rendered":"<p>Paperbell group coaching is when more than one client is invited to the same appointment; you could also think of it as a workshop or group class.<\/p>\n<p>When you create a group appointment, every client who signed up will see the same event on their calendar and they will all attend together. <\/p>\n<p><strong>For group coaching, YOU set the time and date of the event, not your clients.<\/strong> So your client will not choose appointment times for group appointments: they will be invited to the appointments you create.<\/p>\n<h2 class=\"wp-block-heading\">Step-by-Step Set Up<\/h2>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Quick Guide to Adding Group Sessions in Paperbell\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/ON270-pHOXM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div>\n<\/figure>\n<h3 class=\"wp-block-heading\">1. Create Your Package<\/h3>\n<p><a href=\"https:\/\/app.paperbell.com\/provider\/packages\" target=\"_blank\" rel=\"noreferrer noopener\">Go to Packages<\/a> and create a new package with no appointments (unless you&#8217;d like to include 1:1 sessions in your group package). <\/p>\n<p><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/packages\/#status\">Set an expiration date<\/a>, if you want the package to be unavailable for purchase after a particular date.<a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/packages\/#purchase-limit\"> Set a purchase limit<\/a> if you want to keep the group a certain size. <\/p>\n<p>Don&#8217;t worry, you&#8217;ll schedule your group sessions soon&#8230;.<\/p>\n<h3 class=\"wp-block-heading\">2. Schedule Group Sessions<\/h3>\n<p><strong>Clients do not schedule their own group appointments.<\/strong><\/p>\n<p>After you&#8217;ve completed the set up, look for the Appointments section in your package. <\/p>\n<p>Click the +Add button to create a new group session. If you have a meeting integration set up, your group session will automatically get a Meeting Link. <\/p>\n<p>All your clients with this package are automatically invited to the group session. <\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"687\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--1024x687.png\" alt=\"\" class=\"wp-image-3403\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--1024x687.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--300x201.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--768x515.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--50x34.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--1536x1030.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--60x40.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions--100x67.png 100w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/add-group-sessions-.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>You can set up <strong>recurring group sessions<\/strong> as well. Choose from weekly, monthly, or every other week, and clients will be invited to the whole series.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"681\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-1024x681.png\" alt=\"\" class=\"wp-image-3401\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-1024x681.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-300x199.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-768x511.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-50x33.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-1536x1021.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-2048x1362.png 2048w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-60x40.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/new-group-session-details-100x66.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n<h3 class=\"wp-block-heading\">What if I add appointments after someone has purchased?<\/h3>\n<p>No problem! Everyone who has purchased the package will get invited to any group appointment you create, whether it was before or after they purchased.<\/p>\n<h3 class=\"wp-block-heading\">Can I invite members to some group appointments and not others?<\/h3>\n<p>No, everyone who purchases the package will be invited to all appointments within that package. If you&#8217;d like to separate it out, create separate packages.<\/p>\n<h3 class=\"wp-block-heading\">Why are my group package clients being prompted to book 1-1s? <\/h3>\n<p>It sounds like your package also has 1-1 sessions included, and that&#8217;s why clients are being prompted to schedule something from their end (rather than just receiving invitations for the&nbsp;group&nbsp;sessions you&#8217;ve added).&nbsp;<\/p>\n<h3 class=\"wp-block-heading\">How do I fix my package so clients don&#8217;t also have 1-1s in their group package?<\/h3>\n<p>If you don&#8217;t yet have any clients with this package, you&#8217;ll be able to modify the package summary and delete 1-1 sessions from your package. <\/p>\n<p>To do that, click into the <strong>Appointments <\/strong>section of your package. <\/p>\n<p>Click the 1-1 session you want to remove and click <strong>Delete.<\/strong><\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"529\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2021\/01\/CleanShot-2025-12-16-at-16.54.01-2.gif\" alt=\"\" class=\"wp-image-3405\"\/><\/figure>\n<h3 class=\"wp-block-heading\">\u200bHow do I fix current clients&#8217; packages so they don&#8217;t also have 1-1s for this group package? <\/h3>\n<p>You can manually remove 1-1s sessions from a client&#8217;s package purchase. Here&#8217;s how:<\/p>\n<ol class=\"wp-block-list\">\n<li>Click on the <strong>Clients<\/strong> tab<\/li>\n<li>Click on your client&#8217;s name<\/li>\n<li>Click the <strong>Packages<\/strong> tab in their profile<\/li>\n<li>Find the package you want to modify and click <strong>View<\/strong><\/li>\n<li>Click the <strong>Modify<\/strong> button in the upper right corner<\/li>\n<li>Make your changes and be sure to click the <strong>Save <\/strong>button<\/li>\n<\/ol>\n<p>Here&#8217;s how that process looks:<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"601\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2024\/07\/CleanShot-2024-07-12-at-13.45.25.gif\" alt=\"\" class=\"wp-image-2581\"\/><\/figure>\n<h3 class=\"wp-block-heading\"><strong>How do I fix the group package so it doesn&#8217;t include 1-1s for future clients?<\/strong><\/h3>\n<p>If you already have clients who purchased the package, you won&#8217;t be able to toggle off 1-1s in the package summary. <\/p>\n<p>You have a few options to deal with this.<\/p>\n<p><strong>Option 1: Clone the package and use the new package going forward<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/packages\/#clone-a-package\">Clone<\/a> the current package and remove 1-1s in the new version.<\/li>\n<li>Delete any group sessions you scheduled in the old version of the package, and <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/packages\/#delete-a-package\">archive<\/a> that package. <\/li>\n<li><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/gift-a-package\/\">Gift<\/a> the new package to any clients who purchased the old package, and add your group sessions to the new version so all the clients are invited to its group sessions. <\/li>\n<li><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-to-message-a-client-through-paperbell\/\">Message<\/a> those original clients, so they know to look out for the new group session invitations.<\/li>\n<\/ul>\n<p><strong>Option 2: Keep the current package and manually remove 1-1s from clients&#8217; purchases<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/packages\/#checkout-flow\">Modify the checkout flow<\/a> to purchase &gt;&gt; book appointment, so clients are not immediately shown your scheduling calendar.<\/li>\n<li><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/create-different-availability-for-packages\/\">Remove all your availability for this package<\/a>, so clients also don&#8217;t see any available times to book if they *do* try to schedule a 1-1 session.<\/li>\n<li><a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-i-add-or-remove-appointments-from-my-clients-package\/\">Modify clients&#8217; purchases<\/a> so they have zero 1-1 sessions with you for this package; they will only have invites to the&nbsp;group&nbsp;sessions you schedule.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">How do I make group sessions optional?<\/h3>\n<p>Simply communicate that to your clients. For example, maybe you offer weekly sessions but your clients can pick and choose which ones they&#8217;d like to attend. You&#8217;d set up Paperbell group coaching sessions every week but then your clients can simply click &#8220;no&#8221; to the calendar invite to remove them from their calendar. You can remind your clients of this using your welcome or pre-appointment emails in your package automated emails. <\/p>\n<h3 class=\"wp-block-heading\">What emails do clients receive once they purchase a group package?<\/h3>\n<p>They&#8217;ll get an email confirmation of their purchase, along with invites from your calendar (and Zoom links) for all the sessions you&#8217;ve added to the package. <\/p>\n<p>You&#8217;ll also receive an email when they make the purchase. <\/p>\n<h3 class=\"wp-block-heading\">Do they get those emails right away? <\/h3>\n<p>Usually, yes. But it can take several hours sometimes for the calendar invites from Google to go out, especially if you get a lot of signups in a short period. <\/p>\n<h3 class=\"wp-block-heading\">Can I set up automated emails for my group sessions? <\/h3>\n<p>You bet. You can set up an <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/automated-emails\/\" target=\"_blank\" rel=\"noreferrer noopener\">automated emai<\/a>l to go out before\/after a session, or &#8220;immediately&#8221; &#8212; that is, right at the time of the session. This will be the same email every time: there&#8217;s not a way to send out a different automated email for each group session. <\/p>\n<p>You can, however, <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-to-message-a-client-through-paperbell\/\" target=\"_blank\" rel=\"noreferrer noopener\">message all the clients in your group package directly<\/a>. \ud83d\ude42 <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paperbell group coaching is when more than one client is invited to the same appointment; you could also think of it as a workshop or group class. When you create a group appointment, every client who signed up will see the same event on their calendar and they will all&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"Paperbell group coaching","_yoast_wpseo_title":"Paperbell Group Coaching Sessions - Workshops and Classes","_yoast_wpseo_metadesc":"Set up Paperbell group coaching sessions for workshops and classes. You set the date and time, and all clients attend together.","footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[],"class_list":["post-417","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-walkthrough"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Paperbell Group Coaching Sessions - Workshops and Classes<\/title>\n<meta name=\"description\" content=\"Set up Paperbell group coaching sessions for workshops and classes. 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