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The Client’s Guide to Paperbell

What is Paperbell?

Paperbell is an online software tool used by coaches and consultants to manage scheduling, payments, contracts, and other business admin. You’re seeing it because the coach you’re working with uses Paperbell to manage their sessions.

How does the process work?

The provider you’re working with sends you a link to book or purchase a package via Paperbell. The checkout process could include various elements like appointment scheduling, contract signing, payment, or surveys depending on what the provider has included. Make sure you fully complete the checkout process in order to secure your appointment.

How do I find my Paperbell login?

If you have already purchased a package via Paperbell, you have automatic access to your client portal. Just go to https://app.paperbell.com/client to access your account.

App Walkthrough

Appointments Page

Your appointments page contains a list of all upcoming and past appointments.

Packages Page

This page contains a list of all the packages (free or paid) that you’ve purchased. Click on the name of a package to see the full details.

Files Page

This page contains any files, surveys and contracts associated with the packages that you’ve purchased. If you have purchased more than one package with items associated with it, you’ll first click the name of the package.

Settings

Your settings, found by clicking the little circle in the top right corner, are where you can modify your time zone and email address.

Frequently Asked Questions

Can I book a time and then pay later?

No, if you’re attempting to purchase a paid package your appointment will not be secured until you’ve completed checkout including payment.

Will I be automatically billed for my subscription or payment plan?

Yes, if you have purchased a subscription or payment plan the payment will be charged to your card each month automatically. Look for a receipt from Stripe.

How do I cancel my subscription?

Go to https://app.paperbell.com/purchases and click on the name of the subscription you want to cancel to find cancellation options.

How do I cancel my payment plan?

Payment plans are an agreement to pay the entire amount and cannot be self-cancelled until the plan is complete. Reach out to your provider to discuss your situation.

How do I get a refund for the package I bought?

Contact your provider to ask about their refund policy.

How do I schedule the sessions I have purchased?

If you have purchased a package with multiple sessions you can book them either up-front or over time. Go to https://app.paperbell.com/bookings and click the Book Appointment button in the top right corner, which will only appear if you have unused sessions to book.

How do I cancel an appointment?

Go to https://app.paperbell.com/bookings and click the name of the appointment you’d like to cancel, then click the red “Cancel this appointment” button at the bottom of the screen.

How do I reschedule an appointment?

Go to https://app.paperbell.com/bookings and click the name of the appointment you’d like to reschedule, then click the “Reschedule” button at the bottom of the screen.

How do I change or fill in my survey answers?

Go to https://app.paperbell.com/files and find the survey you’re looking for. Once you click the survey, scroll all the way to the bottom to find a “modify answers” button.

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