How to Isssue a Refund
Clients can be refunded via your payment provider (either Stripe or Paypal).
How to Cancel a Payment Plan or Subscription
- Go to your clients page and click on the client
- Click on the Purchases tab, then click on the purchase you’d like to cancel
- Click on the red “cancel payment plan” button on the top
Note that clients can cancel subscriptions themselves through Paperbell. Clients cannot cancel payment plans themselves.