How to Refund a Client

How to Isssue a Refund

Clients can be refunded via your payment provider (either Stripe or Paypal).

Here’s how to do it in Stripe.

Here’s how to do it in PayPal.

How to Cancel a Payment Plan or Subscription

  1. Go to your clients page and click on the client
  2. Click on the Purchases tab, then click on the purchase you’d like to cancel
  3. Click on the red “cancel payment plan” button on the top

Note that clients can cancel subscriptions themselves through Paperbell. Clients cannot cancel payment plans themselves.

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