Does Paperbell support multiple languages?
Paperbell is in English, and that is currently the only language offered. You can write your package pages in any...
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Frequently Asked Questions
Frequently Asked Questions (and their answers!) about the paperbell coaching platform
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How do I add my logo/brand to Paperbell?
Want to customize your checkout and appointment scheduling experience with your own logo? Here’s how! Go to your checkout settings... -
Why is my client getting asked for a confirmation code?
Most of the time, Paperbell will remember your client automatically and they will not need to enter a confirmation code.... -
Multiple Users / Logins
We currently do not support multiple users / logins on one account. If this feature is important to you, please... -
Refund and Cancellation Policy
Cancellation Policy You can self-cancel anytime by going to https://app.paperbell.com/provider/plan Your service will stay active until the end of your... -
How to Create Packages with Different Currencies
Would you like to have some packages in one currency and others in another? We’ve got a way to do... -
How do I create a free discovery session?
Paperbell is an excellent tool for your free discovery calls, and it’s very easy to do! Create a new package... -
How to delete your Paperbell account
So you’d like to delete your account? If you’ve been using Paperbell with clients PROCEED WITH CAUTION as this will... -
How can I remove the ability for clients to schedule their own sessions?
Sometimes you’d rather not have clients schedule themselves. Here’s how to take away that ability in Paperbell. Step One: Choose... -
Which time zone will my appointment show up in?
Paperbell shows everyone their local time zone. As a coach, your appointments will appear in your time zone. If your... -
How do I add images to my shop and package pages?
First, go to your packages page, click the package you want to modify, click the “Landing page” tab then click... -
Is Paperbell HIPAA compliant?
No. Paperbell is not HIPAA compliant. Is my business required to be HIPAA compliant? HIPAA compliance can apply to health... -
How do I add or remove appointments from my client’s package?
There are a few scenarios in which you might want to change the number of appointments in a client’s package:... -
How To Create “Pay What You Want” in Paperbell
Good news! You can offer a range of prices for the same package in Paperbell, letting your clients choose what... -
How do I create an invoice?
Can Paperbell create invoices? Paperbell does not create your typical PDF attachment type of invoice. But we do something better!... -
I want my clients to pay outside of Paperbell, can I still use the rest of the features?
The answer is YES! You have two choices on how to do this: Option 1: Free Package Create a free,... -
How to Create Several Pricing Options for The Same Package (Pay-In-Full Discount)
Sometimes your clients like to have options! Some want to knock out the whole bill up front, and some prefer... -
How can my clients reschedule their appointment?
Your clients will see rescheduling links in the email and calendar appointment they receive from Paperbell. They can go to... -
How to Refund a Client
How to Isssue a Refund Clients can be refunded via your payment provider (either Stripe or Paypal). Here’s how to... -
Questions about PayPal & Stripe
PayPal and Stripe are the two payment providers that Paperbell works with. That means you either need a PayPal or... -
I have an event in Google calendar that Paperbell isn’t “seeing”, what’s going on?
Do you have an event in google cal that doesn’t seem to be showing up in Paperbell? It’s likely because... -
How do I sync more than one calendar to Paperbell?
Choose which calendars to sync in your calendar settings. When you check the box to sync a calendar, Paperbell will... -
Paperbell Zapier Integration
Paperbell has an in-depth Zapier integration that allows you to send your data from Paperbell to any platform of your... -
Do you have an affiliate programme?
Yes! Paperbell has an affiliate programme, where we pay out $100 per customer. You can learn more and register at... -
How does Paperbell handle no-shows?
My client didn’t show up, will Paperbell give them another session to make up for it? No, if a client...
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