Agreeing to Terms and Conditions
How do I create custom Terms & Conditions for my clients to agree to? Paperbell includes terms and conditions which...
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Frequently Asked Questions
Frequently Asked Questions (and their answers!) about the paperbell coaching platform
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How can I create different availability for different clients or packages?
When you add availability to Paperbell, it will default to working for every package. (And if you want things to... -
How to cancel your account
You can cancel your account by clicking the ‘cancel button’ in the Plan section here. Your account will be active... -
Integration with Outlook and iCal
Do you use outlook or iCal as your main calendar? No problem! Just set up a one-time sync to sync... -
How do I sell digital downloads on Paperbell?
Want to sell just a digital download with no appointments on Paperbell? Here’s how. First, turn off any kind of... -
What currencies can Paperbell accept?
You can charge your clients in: USD AUD CAD EUR GBP JPY NZD SGD Don’t see your local currency listed?... -
How do I find my Zoom link?
We suggest using our Zoom integration, here’s how to set that up. Only use the instructions here if you do... -
How does Paperbell handle no-shows?
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Do you have an affiliate programme?
Yes! Paperbell has an affiliate programme, where we pay out $100 per customer. You can learn more and register at... -
Paperbell Zapier Integration
Paperbell has an in-depth Zapier integration that allows you to send your data from Paperbell to any platform of your... -
How do I sync more than one calendar to Paperbell?
Choose which calendars to sync in your calendar settings. When you check the box to sync a calendar, Paperbell will... -
I have an event in Google calendar that Paperbell isn’t “seeing”, what’s going on?
Do you have an event in google cal that doesn’t seem to be showing up in Paperbell? It’s likely because... -
Questions about PayPal & Stripe
PayPal and Stripe are the two payment providers that Paperbell works with. That means you either need a PayPal or... -
How to Refund a Client
How to Isssue a Refund Clients can be refunded via your payment provider (either Stripe or Paypal). Here’s how to... -
How can my clients reschedule their appointment?
Your clients will see rescheduling links in the email and calendar appointment they receive from Paperbell. They can go to... -
How to Create Several Pricing Options for The Same Package (Pay-In-Full Discount)
Sometimes your clients like to have options! Some want to knock out the whole bill up front, and some prefer... -
I want my clients to pay outside of Paperbell, can I still use the rest of the features?
The answer is YES! You have two choices on how to do this: Option 1: Free Package Create a free,... -
How do I create an invoice?
Can Paperbell create invoices? Paperbell does not create your typical PDF attachment type of invoice. But we do something better!... -
How To Create “Pay What You Want” in Paperbell
Good news! You can offer a range of prices for the same package in Paperbell, letting your clients choose what... -
How do I add or remove appointments from my client’s package?
There are a few scenarios in which you might want to change the number of appointments in a client’s package:... -
Is Paperbell HIPAA compliant?
No. Paperbell is not HIPAA compliant. Is my business required to be HIPAA compliant? HIPAA compliance can apply to health... -
How do I add images to my shop and package pages?
First, go to your packages page, click the package you want to modify, click the “Landing page” tab then click... -
Which time zone will my appointment show up in?
Paperbell shows everyone their local time zone. As a coach, your appointments will appear in your time zone. If your... -
How can I remove the ability for clients to schedule their own sessions?
Sometimes you’d rather not have clients schedule themselves. Here’s how to take away that ability in Paperbell. Step One: Choose... -
How to delete your Paperbell account
So you’d like to delete your account? To do this, go to your account details page here. Click the red...
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