Terms and Conditions
How do I create custom Terms & Conditions for my clients to agree to? Paperbell includes terms and conditions which...
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Frequently Asked Questions
Frequently Asked Questions (and their answers!) about the paperbell coaching platform
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Integration with Outlook and iCal
Do you use Outlook or iCal as your main calendar? No problem! You will set up a one-time sync to... -
How to cancel your account
You can cancel your account by clicking the ‘Cancel’ button in the Plan section here. Your account will be active... -
How can I create different availability for different clients or packages?
When you add availability to Paperbell, it will default to working for every package. (And if you want things to... -
Digital Downloads
Here’s how to sell just a digital download with no appointments on Paperbell. First, turn off any kind of appointment... -
In what currencies can I collect payment?
Whether you’re using Stripe or PayPal, you can charge your clients in any of these currencies: Australian dollar AUD Brazilian... -
How do I set the same Zoom link for every appointment booked with me?
This information is for coaches who are setting one stable Zoom link to use for every session booked with them... -
Add Clients to Paperbell
Want to add existing clients that you’re currently working with into Paperbell? Here’s how! Add clients to Paperbell who have... -
How does Paperbell handle no-shows?
My client didn’t show up, will Paperbell give them another session to make up for it? No, if a client... -
Do you have an affiliate program?
Yes! Paperbell has an affiliate program, where we pay out $100 per customer. You can learn more and register at... -
How do I sync more than one calendar to Paperbell?
Choose which calendars to sync in your Calendar settings. When you check the box to sync a calendar, Paperbell will... -
I have an event in Google Calendar that Paperbell isn’t “seeing”– what’s going on?
Do you have an event in Google Cal that Paperbell doesn’t seem to know about? It’s likely because of Google’s... -
Questions about PayPal & Stripe
PayPal and Stripe are the two payment providers that Paperbell works with. That means you either need a PayPal or... -
How to Refund a Client
How to Isssue a Refund Clients can be refunded via your payment provider (either Stripe or Paypal). Here’s how to... -
How Do Clients Schedule Time with Me?
How do I find my booking/scheduling link? In Paperbell, scheduling/booking is based on packages. Clients book a specific package, rather... -
How can my clients reschedule their appointment?
Your clients will see rescheduling links in the email and calendar appointment they receive from Paperbell. They can go to... -
How to Create Several Pricing Options for The Same Package (Pay-In-Full Discount)
Sometimes your clients like to have options! Some want to knock out the whole bill up front, and some prefer... -
I want my clients to pay outside of Paperbell, can I still use the rest of the features?
The answer is YES. Although you have to connect either PayPal or Stripe to make your Paperbell shop live, if... -
How do I create an invoice?
Can Paperbell create invoices? Paperbell does not create your typical PDF attachment type of invoice. But we do something better!... -
How To Create “Pay What You Want” in Paperbell
Good news! You can offer a range of prices for the same package in Paperbell, letting your clients choose what... -
How do I add or remove appointments from my client’s package purchase?
There are a few scenarios in which you might want to change the number of appointments in a client’s package:... -
Is Paperbell HIPAA compliant?
No. Paperbell is not HIPAA compliant. Is my business required to be HIPAA compliant? HIPAA compliance can apply to health... -
How do I add images to my shop and package pages?
First, go to your Packages page and select the package you want to modify. Next click the “Landing page” tab... -
Which time zone will my appointment show up in?
Paperbell shows everyone their local time zone. As a coach, your appointments will appear in your time zone. If your... -
How can I remove the ability for clients to schedule their own sessions?
Sometimes you’d rather not have clients schedule themselves. Here’s how to take away that ability in Paperbell. Step One: Choose...