How do I remove the ability for clients to schedule their own sessions?
Sometimes you’d rather not have clients schedule themselves. Here’s how to remove that option for your clients in Paperbell. Step...
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Frequently Asked Questions
Frequently Asked Questions (and their answers!) about the paperbell coaching platform
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How do I set the same Zoom link for every appointment booked with me?
This information is for coaches who are setting one stable Zoom link to use for every session booked with them... -
How do I sync more than one calendar to Paperbell?
Choose which calendars to sync in your Calendar settings. When you check the box to sync a calendar, Paperbell will... -
How do clients reschedule their appointment?
Your clients will see rescheduling links in the email and calendar appointment they receive from Paperbell. They can go to... -
How does Paperbell handle no-shows?
My client didn’t show up, will Paperbell give them another session to make up for it? No, if a client... -
How do I close or delete my Paperbell account?
To delete your account, go to your account details page here. Click the red “Close my account” text at the... -
How do I create packages in different currencies?
First, create the packages you’d like to be in the first currency (the current currency you have selected) which can... -
How do I create a free discovery session?
Paperbell is an excellent tool for your free discovery calls, and it’s very easy to do! Create a new package... -
How do I schedule for my clients?
You probably know that your clients can self-schedule using Paperbell. But did you know that you can also schedule for... -
I want my clients to pay outside of Paperbell, can I still use the rest of the features?
Connect PayPal or Stripe to your Paperbell website to streamline payment for your clients (and with Stripe you can offer... -
I need help with PayPal or Stripe!
PayPal and Stripe are the two payment providers that Paperbell works with. That means you either need a PayPal or... -
In what currencies can I collect payment?
Whether you’re using Stripe or PayPal, you can charge your clients in any of these currencies: Australian dollar AUD Brazilian... -
Is Paperbell HIPAA compliant?
No. Paperbell is not HIPAA compliant. Is my business required to be HIPAA compliant? HIPAA compliance can apply to health... -
What if I use more than one kind of calendar?
You can directly sync an Apple, Google or Outlook calendar with Paperbell. If you use a combination of calendars, you... -
What’s the refund and cancellation policy?
Cancellation Policy You can self-cancel any time by going to the Plan page in your settings. Your service will stay... -
Which time zone will my appointment show up in?
Paperbell shows everyone their local time zone. As a coach, your appointments will appear in your time zone. If your... -
Why doesn’t Paperbell know I’m busy?
Do you have an event in Google Cal or Outlook that Paperbell doesn’t seem to know about? It’s likely because... -
Why is my client asked for a confirmation code?
Most of the time, Paperbell remembers your client automatically and they don’t need to enter a confirmation code when they... -
How do SMS/text reminders work?
Send appointment reminders to your clients via SMS or text message, either 1 day or 1 hour in advance (or... -
Can I change the button that says”Book Now”?
You can’t change the words on that button directly, but it does change automatically, based on what’s included in your... -
Why isn’t my site available?
“Sorry, this site is currently unavailable.” Are you seeing that message when you go to your Paperbell URL? 😰 Don’t... -
Does Paperbell have a mobile app?
Paperbell does not have a standalone mobile app; that’s because we think the site looks and works great in your...