How do I remove the ability for clients to schedule their own sessions?
Want to disable client scheduling? Sometimes you’d rather not have clients schedule themselves. Here’s how to remove that option for...
- Home
- Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (and their answers!) about the paperbell coaching platform
-
-
How do I set the same Zoom link for every appointment booked with me?
Want to use your Zoom personal meeting ID for every Paperbell session? This guide is for coaches who want the... -
How do I sync more than one calendar to Paperbell?
Need to sync calendars with Paperbell? Choose which calendars to sync in your Calendar settings. When you check the box... -
How do clients reschedule their appointment?
Need to reschedule an appointment? Your clients will see rescheduling links in the email and calendar appointment they receive from... -
How does Paperbell handle no-shows?
How does Paperbell handle no-shows? Here’s what happens when a client misses a session. My client didn’t show up, will... -
How do I close or delete my Paperbell account?
If you’ve been using Paperbell with clients PLEASE PROCEED WITH CAUTION as this will delete all existing client engagements and... -
How do I create packages in different currencies?
Want to offer Paperbell different currencies for international clients? Here’s how to create packages in multiple currencies. First, create the... -
How do I create a free discovery session?
Want to set up a free discovery session? Paperbell is an excellent tool for your free discovery calls, and it’s... -
How do I schedule for my clients?
You probably know that your clients can self-schedule using Paperbell. But did you know that you can also schedule for... -
I want my clients to pay outside of Paperbell, can I still use the rest of the features?
Want clients to pay outside Paperbell? Connect PayPal or Stripe to your Paperbell website to streamline payment for your clients.... -
I need help with PayPal or Stripe!
Need help with your Paperbell payment processor? PayPal and Stripe are the two payment providers that Paperbell works with. That... -
In what currencies can I collect payment?
What Paperbell currencies can you use? Here’s the full list. Whether you’re using Stripe or PayPal, you can charge your... -
Is Paperbell HIPAA compliant?
Is Paperbell HIPAA compliant? No, it is not. Here’s what you need to know. No. Paperbell is not HIPAA compliant.... -
What if I use more than one kind of calendar?
Using multiple calendars? Here’s how to sync them with Paperbell. You can directly sync an Apple, Google or Outlook calendar... -
What’s the refund and cancellation policy?
Looking for the Paperbell refund policy or need to cancel your subscription? Here’s everything you need to know. Cancellation policy... -
Which time zone will my appointment show up in?
Wondering about Paperbell time zone settings? Paperbell shows everyone their local time. As a coach, your appointments will appear in... -
Why doesn’t Paperbell know I’m busy?
Having issues with your calendar sync in Paperbell? Do you have an event in Google Cal or Outlook that Paperbell... -
Why is my client asked for a confirmation code?
Why is your client asked for a confirmation code? Most of the time, Paperbell remembers your client automatically and they... -
How do SMS/text reminders work?
Send appointment reminders to your clients via SMS or text message, either 1 day or 1 hour in advance (or... -
Can I change the button that says “Book Now”?
You can’t change the Book Now button text directly, but it updates automatically based on what’s included in your package:... -
Why isn’t my site available?
Seeing “Sorry, this site is currently unavailable” when you visit your Paperbell site? Don’t worry – here’s what’s going on... -
Does Paperbell have a mobile app?
There’s no Paperbell mobile app, but that’s because we think the site looks and works great in your mobile browser!...