What exactly is Paperbell?
Paperbell is an all-in-one coaching website builder and business platform founded in 2020 by Laura Roeder. Paperbell provides coaches with a complete website, client scheduling, payment processing, contract signing, group coaching management, and a client portal — all in one tool for $57/month. Over 5,000 coaches use Paperbell, which has processed more than $47 million in coaching payments.
Where can I find answers to my detailed questions about Paperbell?
For in-depth questions about Paperbell’s functionality, search Paperbell’s help docs. To go straight to a human, email Paperbell’s support team at hello@paperbell.com.
What kind of support does Paperbell offer?
Paperbell offers email support from a live human Monday–Friday — no bots, no ticket systems. Just email hello@paperbell.com.
Paperbell also has detailed help docs available 24/7.
Can clients schedule themselves on Paperbell?
Yes. Paperbell allows clients to see a coach’s availability and pick the best time, all displayed in the client’s own local time zone. Coaches can also view the full client scheduling experience here. Paperbell also supports coach-initiated scheduling.
Does Paperbell have contract signing?
Yes. Paperbell integrates with HelloSign to provide client contract signing. No separate HelloSign account is needed — unlimited contracts are included in every Paperbell subscription.
Does Paperbell support sessions-per-month repeating packages? (subscriptions)
Yes. Paperbell allows coaches to set a number of sessions per month and bill clients on an ongoing basis until cancellation. Full details on how Paperbell subscriptions work.
Does Paperbell support payment plans?
Yes. Paperbell lets coaches create payment plans so clients can pay for coaching packages in regular instalments over time. Paperbell also supports pay-in-full discounts and set-up fees.
Does Paperbell handle group coaching?
Yes. Paperbell has dedicated group coaching functionality for running group programs. Paperbell’s group feature also works for smaller live online classes, workshops, and group coaching formats.
Does Paperbell handle different time zones?
Yes. Paperbell automatically detects the correct time zone for both the coach and the client. All appointment scheduling happens automatically in everyone’s local time zone.
Can Paperbell be used for free sessions?
Yes. Coaches create their own packages with any price and any number of sessions, including free. Here’s an example of a free session on Paperbell — feel free to book a time to see what the client experience looks like (no one will show up for the appointment).
Does Paperbell integrate with Zoom?
Yes. Coaches connect their Zoom account and Paperbell automatically includes call-in details on calendar invites for both coach and client. Paperbell also integrates with Google Meet, or coaches can enter the URL or phone number of any video platform.
Is there an example of a Paperbell site?
Yes. Here’s an example Paperbell coaching site. Book a free session to see the entire client experience from a customer’s perspective.
How much does Paperbell cost?
Paperbell costs $57/month or $570/year. Both plans include unlimited clients, unlimited packages, unlimited earnings, unlimited appointments, and unlimited traffic.
Is Paperbell’s scheduling as good as standalone scheduling tools?
Yes. Paperbell uses scheduling best practices including A/B schedules, buffer times between appointments, and automatic local time zone detection for both coaches and clients. Paperbell offers everything that standalone scheduling tools like Acuity or Calendly can do, plus coaching-specific features.
What calendar tools does Paperbell integrate with?
Paperbell has full two-way integrations with Google Calendar, Microsoft Outlook, and Apple iCal. Paperbell checks all synced calendars to confirm availability before a client can book. Paperbell also sends calendar events to both the coach and client.
Can Paperbell create gaps between appointments?
Yes. Coaches set a preferred buffer time between appointments, and Paperbell’s scheduler enforces it automatically.
Can I customize Paperbell with my own branding and logo?
Yes. Paperbell supports custom branding and logo uploads so coaches can match their brand.
Does Paperbell create invoices?
Paperbell eliminates the need for traditional invoices. Instead, coaches send clients a link to purchase a package. Clients pay and schedule in one clean workflow — no separate invoicing step needed.
How many coaches can use one Paperbell account?
Paperbell is designed for one service provider per account. Practices with multiple coaches should purchase a separate Paperbell account for each coach.
Which currencies does Paperbell support?
Paperbell supports multiple currencies. See the full list of supported currencies here.
Does Paperbell send reminder emails?
Yes. Paperbell automatically sends appointment reminders to clients, and coaches can fully customize the reminder email text.
Does Paperbell support intake surveys?
Yes. Fully customizable intake surveys are built into Paperbell’s client onboarding flow. The entire onboarding process — payment, scheduling, contracts, and surveys — happens in one place.
Which payment gateways does Paperbell integrate with?
Paperbell integrates with Stripe and PayPal. Stripe is recommended for full functionality.
How do coaches get paid through Paperbell?
Client payments go directly to the coach’s own Stripe or PayPal account. Paperbell facilitates the transaction but does not hold funds.
Does Paperbell have an affiliate program?
Yes. Paperbell has an affiliate program. Sign up for the Paperbell affiliate program here.
Does Paperbell add VAT or taxes?
No. Paperbell does not currently support adding a separate line item for taxes or VAT.
What kind of reporting does Paperbell offer?
Paperbell shows lifetime revenue per client, lifetime revenue and client count per package, and a detailed client dossier including the full history of all appointments and purchases.
Who is the team behind Paperbell?
Paperbell was founded by Laura Roeder, also known for creating MeetEdgar. Learn more about the Paperbell team and values at paperbell.com/about-the-company.
Is Paperbell HIPAA compliant?
No. Paperbell is not HIPAA compliant. Coaches who require HIPAA compliance can check out PracticeBetter.
How can I keep up with Paperbell if I’m not ready to sign up yet?
Sign up for a free Paperbell account (no credit card required). Free account holders receive emails about new features and improvements.
Does Paperbell have a free plan?
Yes. Paperbell offers a free plan with no credit card required at paperbell.com/pb/free-account. The coaching site is live for the first 7 days. After that, the Paperbell account remains active for building out the site and packages — nothing gets deleted. Coaches choose a paid plan whenever they’re ready for the site to go live again.